Default Operations Analyst Ii

Truist Bank

Lumberton, NC, United States
On-site
Excellent customer service
Evaluate client requests
Accurate documentation
Truist Bank is seeking a Default Operations Analyst II for their Lumberton, NC location. The role involves analyzing internal processes, providing excellent customer service, and ensuring compliance with regulations

Job Summary

  • Analyze and evaluate internal systems, procedures or processes of a particular business unit.
  • Consult with clients experiencing a hardship and work towards a resolution (which may include a loan/line term modification, insurance payment, complaint resolution, etc).
  • Provide excellent customer service to all internal business partners and external clients by way of inbound/outbound calling and/or written correspondence or monitor these steps with area teammates for accuracy.

Matching Summary

Match Score: 75

Truist Bank is seeking a Default Operations Analyst II for their Lumberton, NC location. The role involves analyzing internal processes, providing excellent customer service, and ensuring compliance with regulations.

Skills & Requirements

Must-have

  • excellent customer service
  • evaluate client requests
  • accurate documentation
  • minimize risk
  • comply with regulations
  • leverage multiple systems

Nice-to-have

  • promote teamwork
  • adapt to changing processes

Key Requirements

  • High School Education or equivalent
  • 2+ years customer service or call center experience
  • 2-3 years successful experience in functional area
  • Proficiency in basic computer applications
  • Excellent verbal and written communication skills
  • Strong critical thinking skills

Work Rights

Not specified

Tailored Resume

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