It Help Desk Support Admin

SPX Corporation

Mason, Ohio, US
On-site
End user hardware support
Software and peripherals support
Incident management
SPX Corporation is seeking an IT Help Desk Support Admin to provide comprehensive IT services, ensuring efficient resolution of incidents and delivering exceptional customer service at their Mason, Ohio location. The role requires a strong technical background in IT support, particularly for end-user hardware and software

Job Summary

  • As the IT Technical Support Specialist, you will be responsible for delivering comprehensive IT services to end users, ensuring efficient resolution of incidents and service requests, and providing exceptional customer service.
  • Your core responsibilities will include managing the incident lifecycle, providing frontline technical support to end users remotely and in-person, and supporting ancillary systems and factory floor equipment.
  • SPX offers generous and flexible paid time off, competitive health insurance plans and 401(k) match, and educational assistance and leadership development programs.

Matching Summary

Match Score: 85

SPX Corporation is seeking an IT Help Desk Support Admin to provide comprehensive IT services, ensuring efficient resolution of incidents and delivering exceptional customer service at their Mason, Ohio location. The role requires a strong technical background in IT support, particularly for end-user hardware and software.

Skills & Requirements

Must-have

  • End user hardware support
  • Software and peripherals support
  • Incident management
  • Service request fulfillment
  • Onsite factory floor support

Nice-to-have

  • Continuous improvement mindset
  • Customer service excellence
  • Problem-solving skills
  • Adaptable to changing environment

Key Requirements

  • At least 2 years IT technical support experience
  • Associate degree preferred
  • On-call support flexibility

Work Rights

Not specified

Tailored Resume

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