ファンクションコンサルタント（カスタマーサービス/チェンジマネジメント） - ソング本部

Accenture

Customer contact point transformation
Field service operations redesign
Ai/generative ai knowledge base utilization
The Function Consultant (Customer Service/Change Management) consistently drives business transformation from conception to implementation and adoption across all customer touchpoints and field service areas

Job Summary

  • The Function Consultant (Customer Service/Change Management) consistently drives business transformation from conception to implementation and adoption across all customer touchpoints and field service areas.
  • This role involves end-to-end business transformation, encompassing contact centers, stores, web, chat, apps, voice bots, and field operations like visits, maintenance, and repairs.
  • Collaborating with internal and external experts, this position focuses on business structure reform based on AI, data, and IoT, CX/EX design, and redesigning field service business models.

Matching Summary

The Function Consultant (Customer Service/Change Management) consistently drives business transformation from conception to implementation and adoption across all customer touchpoints and field service areas.

Skills & Requirements

Must-have

  • Customer contact point transformation
  • Field service operations redesign
  • AI/Generative AI knowledge base utilization
  • CRM and KPI design
  • Change management and adoption support
  • Service business model innovation

Nice-to-have

  • Open-minded and accepting diverse values
  • Proactive in new roles and projects
  • Team-oriented value creation

Key Requirements

  • Management experience (project/team lead)
  • Consulting experience (strategy, business, technology)
  • Organizational change/talent development consulting
  • Digital CX design consulting
  • CRM implementation consulting
  • Customer experience/contact center reform
  • Field Service Management (FMS) implementation/strategy

Work Rights

Not specified

Tailored Resume

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