Customer Service Supervisor

General Dynamics

Bossier City, LA, USA
Base: $43,888 - $57,500; bonus/equity: not specifi...
Onsite
People management
Teamwork
Work performance
As Customer Support Supervisor, you will motivate, coach, and develop a team of contact center professionals

Job Summary

  • As Customer Support Supervisor, you will motivate, coach, and develop a team of contact center professionals.
  • You will find this role to be both rewarding and challenging if you enjoy motivating others by facilitating teamwork and providing performance-based feedback.
  • Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match.

Matching Summary

As Customer Support Supervisor, you will motivate, coach, and develop a team of contact center professionals.

Salary

Base: $43,888 - $57,500; Bonus/Equity: Not specified; Benefits: Variety of medical, dental, vision, 401(k) with match, PTO, disability, life insurance

Skills & Requirements

Must-have

  • People Management
  • Teamwork
  • Work Performance
  • Customer Satisfaction
  • Call Center Software

Nice-to-have

  • Coaching Methods
  • Performance Feedback
  • Business Problem Solving
  • Government Programs Experience

Key Requirements

  • 5+ years of related experience
  • High school diploma or equivalent
  • Five or more years of customer service experience
  • Experience working with organizational functions and personnel
  • Experience working with computer software
  • Experience working with call center software and programs
  • Must be a US Citizen

Work Rights

Must be a US Citizen

Tailored Resume

Cover Letter