Senior Analyst

Sapiens International

Bangalore, India
On-site
24/7 servicedesk environment experience
Incident and major incident management
Service request management processes
Sapiens is seeking a Senior Analyst to be a key player in their Bangalore team, combining remote and in-office work for flexibility and productivity

Job Summary

  • Sapiens is seeking a Senior Analyst to be a key player in their Bangalore team, combining remote and in-office work for flexibility and productivity.
  • The role involves end-to-end ticket lifecycle management, coordination with multiple stakeholders, and participation in Major Incident Management to drive resolutions.
  • Sapiens is a global leader in insurance SaaS platforms with a diverse and inclusive work environment, emphasizing collaboration and professional growth.

Matching Summary

Sapiens is seeking a Senior Analyst to be a key player in their Bangalore team, combining remote and in-office work for flexibility and productivity.

Skills & Requirements

Must-have

  • 24/7 ServiceDesk environment experience
  • Incident and Major Incident Management
  • Service request Management processes
  • Ticketing tools like ServiceNow
  • Rotational shifts and offs
  • Proactive monitoring tools knowledge
  • Strong analytical and communication skills

Nice-to-have

  • ITIL V4 foundation knowledge
  • Cloud services troubleshooting (Azure, AWS)
  • Basic networking monitoring knowledge
  • Windows administration basics
  • Automation tools usage (Power automate)
  • Power BI awareness
  • Team player and collaboration skills

Key Requirements

  • At least 3.5 years ServiceDesk experience
  • AI-assisted response drafting knowledge
  • Azure Fundamentals certification
  • AWS fundamentals certification
  • ITIL V4 foundation certification (preferred)
  • Ready to work rotational 24/7 shifts

Work Rights

Not specified

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