Director, Client Tech Svcs

University of Wisconsin–Madison

Menomonie, WI, US
Base: $75,000-$87,000; bonus/equity: not specified...
Direct supervision of at least 2.0 fte employees
Fundamental knowledge of artificial intelligence concepts
Experience troubleshooting client technology issues
This role directs strategic planning and operations for the Client Technology Services team, including the eStout student laptop program

Job Summary

  • This role directs strategic planning and operations for the Client Technology Services team, including the eStout student laptop program.
  • The successful candidate will serve as a subject matter expert on ITSM platforms, driving continuous improvement and governance across the department.
  • The position offers a competitive salary range of $75,000-$87,000 along with an excellent benefits package including Wisconsin State retirement participation.

Matching Summary

This role directs strategic planning and operations for the Client Technology Services team, including the eStout student laptop program.

Salary

Base: $75,000-$87,000; Bonus/Equity: Not specified; Benefits: Wisconsin State retirement plan included

Skills & Requirements

Must-have

  • Direct supervision of at least 2.0 FTE employees
  • Fundamental knowledge of Artificial Intelligence concepts
  • Experience troubleshooting client technology issues
  • Demonstrated knowledge of Mac and Windows endpoint technologies
  • Strong customer service skills for internal and external stakeholders

Nice-to-have

  • K12 or higher education experience
  • ITIL service management certification or experience
  • Experience managing senior help desk teams
  • Vendor relationship and procurement experience
  • Ability to create measurable objectives using metrics

Key Requirements

  • Associate degree or equivalent experience
  • 2 years' experience with management and supervision
  • Fundamental knowledge of AI concepts

Work Rights

Not specified

Tailored Resume

Cover Letter