Director, Key Customer Management, Retail - Rising Retailers

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Shanghai, China
Hybrid
10+ years fmcg experience
Key account management expertise
Joint business planning leadership
Coca-Cola is seeking a Director of Key Customer Management for Retail, focusing on nurturing strategic partnerships with key retail customers in Shanghai. The role demands extensive experience in key account management and customer strategy, with fluency in both English and Mandarin

Job Summary

  • This role is accountable for the P&L and overall business results delivery of a portfolio of strategic retail partners including Rising retailers like Busy Ming and Costco.
  • The selected candidate must be based in Shanghai to follow a hybrid work setup as this position is not fully remote.
  • You will orchestrate cross-functional alignment across RGMX, RTM, Marketing, Supply Chain, Finance, and bottlers to ensure customer plans are executed effectively.

Matching Summary

Match Score: 85

Coca-Cola is seeking a Director of Key Customer Management for Retail, focusing on nurturing strategic partnerships with key retail customers in Shanghai. The role demands extensive experience in key account management and customer strategy, with fluency in both English and Mandarin.

Skills & Requirements

Must-have

  • 10+ years FMCG experience
  • Key account management expertise
  • Joint business planning leadership
  • P&L ownership capability
  • Fluent English and Mandarin

Nice-to-have

  • Strategic partnership building
  • Cross-functional collaboration skills
  • Growth mindset culture fit
  • Complex negotiation abilities
  • Inclusive team leadership

Key Requirements

  • Bachelor's degree in Business or related field
  • 10+ years relevant FMCG experience
  • End-to-end customer performance ownership
  • Senior-level relationship management
  • Matrix environment operation experience

Work Rights

Not specified

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