Lead and support the air operations team in managing daily export/ import shipments, overseeing the full shipment lifecycle from booking and pickup to airline handover and final delivery
Job Summary
Lead and support the air operations team in managing daily export/ import shipments, overseeing the full shipment lifecycle from booking and pickup to airline handover and final delivery.
Coach and develop team members, act as the main point of contact for escalations, and build strong partnerships with airlines, terminals, and trucking providers.
Continuously improve workflows to enhance efficiency and customer experience, ensuring all activities follow Flexport’s standards, policies, and local regulations.
Matching Summary
Lead and support the air operations team in managing daily export/ import shipments, overseeing the full shipment lifecycle from booking and pickup to airline handover and final delivery.
Skills & Requirements
Must-have
Manage daily export/import shipments
Oversee full shipment lifecycle
Build and maintain airline partnerships
Collaborate with internal teams
Improve workflows and efficiency
Monitor vendor performance
Nice-to-have
Client service mindset
Courage to challenge status quo
Lead, train and develop talent
Hands-on, process-oriented thinker
Key Requirements
Bachelor's degree in logistics, supply chain, business