It Process Owner - Washu It - End User Services

Washington University in St. Louis

St. Louis, Missouri, US
Base: $96,000.00 - $169,300.00 / annually; bonus/e...
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Develop and implement operational framework
Analyze timeliness of resolution
Establish standard operating procedures
** Washington University in St. Louis is seeking an IT Process Owner for its End User Services team. The role involves developing operational frameworks and enhancing service processes to improve customer responsiveness and service quality. **

Job Summary

  • This position provides an operational framework, processes, and tools to ensure responsiveness to customers and increase process maturity within End User Services.
  • Key responsibilities include analyzing service metrics, establishing standard operating procedures and SLAs, and providing visibility into service quality.
  • The role involves partnering with teams to develop training, provide feedback for service enhancements, and mentor staff on ITIL best practices.

Matching Summary

Match Score: 75

** Washington University in St. Louis is seeking an IT Process Owner for its End User Services team. The role involves developing operational frameworks and enhancing service processes to improve customer responsiveness and service quality. **

Salary

Base: $96,000.00 - $169,300.00 / Annually; Bonus/Equity: Not specified; Benefits: Competitive health insurance, U-Pass, 403(b) retirement plan, tuition benefits

Skills & Requirements

Must-have

  • Develop and implement operational framework
  • Analyze timeliness of resolution
  • Establish standard operating procedures
  • Provide visibility for leadership
  • Perform process maturity assessments
  • Ensure adherence to service standards

Nice-to-have

  • Highly motivated individuals
  • Contribute to an inclusive environment
  • Foster respect for all
  • Welcome diverse backgrounds

Key Requirements

  • Bachelor's degree
  • 6 Years Information Technology work experience
  • ITIL Foundations certification preferred

Work Rights

Not specified

Tailored Resume

Cover Letter