Community Moderator Senior Analyst

Salesforce Sites

Community forum moderation
Content quality assurance
Spam and policy violation management
The Community Moderator Senior Analyst will proactively respond to support-related questions and assist with community content initiatives, ensuring high-quality engagement, accurate information, and a safe, inclusive environment

Job Summary

  • The Community Moderator Senior Analyst will proactively respond to support-related questions and assist with community content initiatives, ensuring high-quality engagement, accurate information, and a safe, inclusive environment.
  • This role supports the community mission by enabling self-service, driving case deflection, and supporting product adoption through community-led support.
  • Salesforce offers benefits and resources to support work-life balance and uses AI agents to accelerate impact, aiming to redefine what's possible for employees, AI, and the world.

Matching Summary

The Community Moderator Senior Analyst will proactively respond to support-related questions and assist with community content initiatives, ensuring high-quality engagement, accurate information, and a safe, inclusive environment.

Skills & Requirements

Must-have

  • Community forum moderation
  • Content quality assurance
  • Spam and policy violation management
  • Customer engagement strategies
  • Self-service content creation

Nice-to-have

  • AI-assisted moderation workflows
  • Proactive community engagement
  • Cross-functional collaboration
  • Continuous process improvement

Key Requirements

  • Minimum 2 years customer-facing experience
  • Strong written and verbal communication
  • Excellent organizational and time-management
  • Ability to work with dispersed teams
  • Working knowledge of community engagement
  • Experience managing online communities

Work Rights

Not specified

Tailored Resume

Cover Letter