Executive - Operations, Pune

Kekoa Iron

Pune, Maharashtra, India
**
Team handling experience
Banking sector experience
Client communication via emails and calls
** Kekoa Iron is seeking an Executive - Operations in Pune, India, to lead a team of 20-25 associates in the banking sector. The candidate must have relevant experience and strong leadership skills to manage operations, ensure productivity, and foster team development. **

Job Summary

  • Manage a team of 20-25 associates for multiple processes with a focus on meeting customer service KPIs.
  • Provide coaching, conduct daily huddles, monthly one-on-one discussions, and handle absenteeism and attrition management.
  • Identify process improvement and automation opportunities while motivating quality resources for career growth.

Matching Summary

Match Score: 75

** Kekoa Iron is seeking an Executive - Operations in Pune, India, to lead a team of 20-25 associates in the banking sector. The candidate must have relevant experience and strong leadership skills to manage operations, ensure productivity, and foster team development. **

Skills & Requirements

Must-have

  • Team handling experience
  • Banking sector experience
  • Client communication via emails and calls
  • MS Office and Excel proficiency
  • Shift work and extended hours
  • KPI and dashboard management

Nice-to-have

  • Good presentation skills
  • Written and spoken English proficiency
  • Leadership and motivation skills
  • Critical thinking and problem solving
  • Time-management skills
  • Ability to work under stress

Key Requirements

  • Graduate in any stream
  • 4-5 years experience
  • Experience in team handling
  • Banking sector experience mandatory
  • Ready to work shifts and extended hours
  • Working 6 days a week with Sunday work during month ends

Work Rights

Not specified

Tailored Resume

Cover Letter