Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations
Job Summary
Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations.
The Telecommunication Agent is responsible for managing internal and external calls through the hotel switchboard, assisting guests with requests, and coordinating communication between hotel departments.
Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet.
Matching Summary
Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations.
Skills & Requirements
Must-have
handle internal and external calls
assist guests with requests
coordinate communication between departments
deliver exceptional guest service
professional and friendly manner
Nice-to-have
thrives in a fast-paced luxury environment
responsible hospitality
let your heart guide you
additional languages are a plus
Key Requirements
Minimum 1 year experience in a similar role
Hospitality qualification or university degree preferred
Good knowledge of English
Prior experience working with Opera or a related system