Customer support via phone, email, chat, and in-person
Help desk ticket management
KSA Engineers Inc is seeking a Help Desk Technician I for their Longview, TX office. The role involves providing technical support, troubleshooting computer issues, and delivering excellent customer service in an onsite capacity
Job Summary
This position plays a critical role in supporting users by addressing technical issues related to computer systems, hardware, software, and related technologies.
Support is provided both remotely and in person, with responsibilities that include system configuration, troubleshooting, and issue resolution.
Success in this role requires a strong customer service mindset, excellent communication skills, and a solutions-focused approach.
Matching Summary
Match Score: 75
KSA Engineers Inc is seeking a Help Desk Technician I for their Longview, TX office. The role involves providing technical support, troubleshooting computer issues, and delivering excellent customer service in an onsite capacity.
Skills & Requirements
Must-have
hardware and software troubleshooting
customer support via phone, email, chat, and in-person
help desk ticket management
system configuration and installation
end-user documentation creation
Nice-to-have
solutions-focused approach
customer service mindset
professional and friendly demeanor
process improvement contributions
Key Requirements
2 years of experience in a help desk or IT support role
Strong analytical and problem-solving skills
Effective communication skills, both written and verbal
Ability to work Monday – Friday, 8am – 5pm with overtime as needed