Product Support Director

KLA

Milpitas, CA, USA
Base: $0.00 - $0.00; bonus/equity: not specified; ...
Lead global technical support team
New product introduction execution
Product sustaining support
Lead a global technical support, new product introduction, and product sustaining team of technical support engineers and product engineers

Job Summary

  • Lead a global technical support, new product introduction, and product sustaining team of technical support engineers and product engineers.
  • Drive directly or strongly influence all aspects of the Service Business for a key product line, collaborating to develop strategies to improve service cost and business opportunities.
  • KLA focuses more than average on innovation and invests 15% of sales back into R&D, with expert teams working to accelerate the delivery of tomorrow's electronic devices.

Matching Summary

Lead a global technical support, new product introduction, and product sustaining team of technical support engineers and product engineers.

Salary

Base: $0.00 - $0.00; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Lead global technical support team
  • New product introduction execution
  • Product sustaining support
  • Problem solving complex equipment
  • Collaborate with design engineering
  • Develop managers and personnel
  • Drive continuous improvement

Nice-to-have

  • Customer relationship management
  • Quality control systems methodology
  • Influence continuous improvement
  • Develop service business opportunities
  • Good presentation skills
  • Good customer leadership skills

Key Requirements

  • Master's Level Degree with 10 years of relevant experience
  • Bachelor's Level Degree with 12 years of relevant experience
  • Experience with DMAIC, Six Sigma
  • Understanding of semiconductor systems development and support
  • Ability to travel > 25%

Work Rights

Not specified

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