Service Officer

Citi Handlowy

Kowloon, Hong Kong
Complex assignments
Service quality assurance
Basic to moderately complex problems
Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future

Job Summary

  • Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future.
  • In this role, you’re expected to perform relatively complex assignments with a direct impact on the business by ensuring the quality of tasks and services.
  • We offer our employees resources and tools to volunteer in the communities in which they live and work.

Matching Summary

Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future.

Skills & Requirements

Must-have

  • complex assignments
  • service quality assurance
  • basic to moderately complex problems
  • customer service calls
  • KYC for payments
  • risk profiling assessments

Nice-to-have

  • self-motivated
  • work independently
  • clear and concise communication
  • analytical skills
  • team player

Key Requirements

  • Bachelor's/University degree or equivalent experience
  • Experience in customer service, sales and/or referencing in branches
  • HKSI 1,7,8 Certifications preferred
  • Mandatory Reference Checking (MRC) Scheme

Work Rights

Not specified

Tailored Resume

Cover Letter