Gn - Song - Service - Nice Cxone- Consultant

Accenture Australia

Gurugram, India
**
Customer experience management expertise
Contact center solution framework knowledge
Voice and non-voice solutions experience
** Accenture Australia is seeking a Consultant for their Nice CXone project, requiring expertise in customer experience management and contact center operations. The role involves leveraging technology, particularly Generative AI, to enhance customer engagement and operational efficiency across various channels. **

Job Summary

  • You will collaborate closely with clients to design, build, and implement strategic initiatives that enhance customer service operations.
  • The role requires integrating Generative AI capabilities into contact center solutions to drive intelligent automation and personalized interactions.
  • Candidates must possess deep knowledge of contact center infrastructure components including routing, reporting, recording, and multimedia solutions.

Matching Summary

Match Score: 75

** Accenture Australia is seeking a Consultant for their Nice CXone project, requiring expertise in customer experience management and contact center operations. The role involves leveraging technology, particularly Generative AI, to enhance customer engagement and operational efficiency across various channels. **

Skills & Requirements

Must-have

  • Customer Experience Management expertise
  • Contact Center Solution Framework knowledge
  • Voice and Non-Voice solutions experience
  • Cloud contact center implementation skills
  • Multichannel self-service design experience

Nice-to-have

  • Nice CXone platform proficiency
  • Generative AI integration capabilities
  • Java and WebServices technical skills
  • Kubernetes containerization knowledge
  • Strong curiosity for emerging technologies

Key Requirements

  • Minimum 4-7 years of relevant experience
  • B-Tech/BE/MCA/MBA/PGDM from tier 1 or 2 university
  • Experience with Fortune 500 companies preferred

Work Rights

Not specified

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