Customer Representative Associate Ii - Mv / Bureau Of Motor Vehicles
Department of the Secretary of State / BMV
Augusta, ME, US
Base: $17.80 - $25.62 ph; bonus/equity: not specif...
Onsite
Strong attention to detail
High volume customer interactions
Computer-based data entry
The Department of the Secretary of State is seeking a Customer Representative Associate II for the Bureau of Motor Vehicles in Augusta, ME. This role involves providing exceptional customer service, processing registration-related inquiries, and administrative support within a team-oriented environment, with a focus on accuracy and attention to detail
Job Summary
The position is part of a twelve-member team responsible for assisting customers with registration-related questions and inquiries at the Bureau of Motor Vehicles.
Key responsibilities include processing compliance, reviewing documents, collecting revenue, and certifying records for law enforcement purposes.
The State of Maine offers excellent benefits including health insurance coverage where the state pays 85%-95% of premiums and a retirement plan contribution.
Matching Summary
Match Score: 85
The Department of the Secretary of State is seeking a Customer Representative Associate II for the Bureau of Motor Vehicles in Augusta, ME. This role involves providing exceptional customer service, processing registration-related inquiries, and administrative support within a team-oriented environment, with a focus on accuracy and attention to detail.
Salary
Base: $17.80 - $25.62 per hour; Bonus/Equity: Not specified; Benefits: Health insurance (85-95% paid), Dental (100% paid), Retirement (14.11% contribution)
Skills & Requirements
Must-have
Strong attention to detail
High volume customer interactions
Computer-based data entry
Verifying registration documents
Reconciling revenue collections
Nice-to-have
Emotional intelligence in conflict
Adaptability to changing processes
Team collaboration skills
Continuous improvement mindset
Clear verbal communication
Key Requirements
Authorized to work in the United States
Pass National Criminal Background check
Competency in quality customer service principles
Ability to use independent decision-making
Knowledge of Maine Motor Vehicle Statute Title 29-A preferred