This role blends customer service with financial operations to support partners by resolving billing, invoicing, tax, and payment related inquiries
Job Summary
This role blends customer service with financial operations to support partners by resolving billing, invoicing, tax, and payment related inquiries.
The specialist will work cross-functionally with Billing, Accounting, Collections, and Sales Operations to investigate disputes and ensure accurate outcomes.
Kaseya is a high-growth organization that values individuals who are driven, adaptable, and committed to delivering exceptional outcomes for customers.
Matching Summary
This role blends customer service with financial operations to support partners by resolving billing, invoicing, tax, and payment related inquiries.
Skills & Requirements
Must-have
Resolve billing and invoicing inquiries
Review invoices and payment history
Apply basic accounting concepts
Communicate resolutions to customers
Nice-to-have
Awareness of tax considerations
Strong written communication skills
Detail oriented with analytical abilities
Comfortable learning Salesforce systems
Key Requirements
Bachelor's degree preferred or equivalent experience
2+ years in customer support or billing operations
Foundational understanding of billing and payments