Tech Svc Desk

UNISYS AUSTRALIA PTY LIMITED

Hardware and software support experience
Network and user administration skills
Problem solving and analytical abilities
The role involves answering moderately complex questions regarding hardware, software, and network administration using judgment based on experience

Job Summary

  • The role involves answering moderately complex questions regarding hardware, software, and network administration using judgment based on experience.
  • Successful candidates will utilize problem-solving skills to resolve challenging incidents and escalate complex issues to resolver teams or vendors.
  • This position supports L1 agents in managing ongoing day-to-day questions related to client incidents, requests, and queries.

Matching Summary

The role involves answering moderately complex questions regarding hardware, software, and network administration using judgment based on experience.

Skills & Requirements

Must-have

  • Hardware and software support experience
  • Network and user administration skills
  • Problem solving and analytical abilities

Nice-to-have

  • Experience with COTS applications
  • Ability to escalate complex problems
  • Supporting L1 agent team members

Key Requirements

  • High School Diploma or GED required
  • 1-2 years of experience in area of responsibility
  • Technical certification or Associate Degree may be required

Work Rights

Not specified

Tailored Resume

Cover Letter