People & Communications Services Agent (english Speaker)

KONE Elevator (M) Sdn. Bhd.

Petaling Jaya, Malaysia
On-site
English fluency
Case management tool
Service level agreements (slas)
KONE Elevator (M) Sdn. Bhd. is seeking a People & Communications Services Agent to support HR service delivery primarily for the Australia, New Zealand, and Southeast Asia regions. The ideal candidate should possess a background in HR or Business Administration, excellent communication skills, and a service-oriented mindset

Job Summary

  • This role provides HR service delivery support to Australia, New Zealand, and Southeast Asia clusters, managing end-to-end HR processes.
  • You will be responsible for logging requests, meeting SLAs, maintaining employee files, and executing quality checks.
  • The role involves working in a fast-paced environment with a focus on providing exemplary customer service and ensuring a great employee experience.

Matching Summary

Match Score: 75

KONE Elevator (M) Sdn. Bhd. is seeking a People & Communications Services Agent to support HR service delivery primarily for the Australia, New Zealand, and Southeast Asia regions. The ideal candidate should possess a background in HR or Business Administration, excellent communication skills, and a service-oriented mindset.

Skills & Requirements

Must-have

  • English fluency
  • Case management tool
  • Service Level Agreements (SLAs)
  • Quality checks and reporting
  • HR process execution

Nice-to-have

  • Positive attitude
  • Empathy and service mindset
  • Workday experience
  • Shared service center experience

Key Requirements

  • Associate degree in HR or Business Administration
  • Excellent verbal and written communication skills
  • Proficiency in MS Office
  • Understanding of labor and social law requirements is an asset

Work Rights

Not specified

Tailored Resume

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