EverCommerce is on a mission to digitally transform the service economy with tailored, end-to-end SaaS solutions that simplify and empower the lives of over 725,000 customers
Job Summary
EverCommerce is on a mission to digitally transform the service economy with tailored, end-to-end SaaS solutions that simplify and empower the lives of over 725,000 customers.
The Customer Success Manager will manage customer accounts through various lifecycle stages, collaborate cross-functionally, and drive customer loyalty by enabling adoption and engagement of software solutions.
Benefits include flexible work location options, professional development investment, robust health and wellness packages, 401k with match, flexible time off, and an employee stock purchase program.
Matching Summary
EverCommerce is on a mission to digitally transform the service economy with tailored, end-to-end SaaS solutions that simplify and empower the lives of over 725,000 customers.
Salary
Base: $65,000 - $75,000 USD per year; Bonus/Equity: Commissions included; Benefits: Health and wellness package, 401k match, flexible time off, employee stock purchase program
Skills & Requirements
Must-have
B2B SaaS customer success experience
Account lifecycle management
Customer engagement and renewal
CRM and analytic tools proficiency
Cross-functional collaboration
Customer issue escalation and resolution
Data-driven decision making
Nice-to-have
Zendesk/Jira customer support methods
Salesforce experience
Presentation and communication skills
Innovative thinking and bias for action
Remote work across time zones
Ability to explain ROI to customers
Self-confidence with collaboration
Key Requirements
4+ years B2B client-facing experience
Experience with SaaS targeting SMB customers
Eligibility to work without sponsorship
Experience with CRM and productivity software
Ability to manage customer portfolios and reporting
Experience identifying customer risks and opportunities