Job Summary

• The Client Care Associate's primary role is to provide clients general assistance related to Optimum Wellness Plans, services, billing, and web support via telephony and electronic communication.
• Employees are expected to resolve client problems by determining the cause, explaining solutions, and following up to ensure resolution while recommending potential products or services.
• The company offers a comprehensive total rewards package including health insurance, retirement plans, paid time off, and three free Optimum Wellness Plans for pets.

Matching Summary

Salary

Base: $15.00 - $18.69 Hourly; Bonus/Equity: Not specified; Benefits: Comprehensive medical, dental, vision, 401(k) match, paid time off, student debt relief (for DVMs), pet wellness plans

Skills & Requirements

Key Requirements

• High School diploma/GED required
• Minimum one year of customer service experience
• Associate's degree preferred

Work Rights