Tusker Delivery Management Advisor - Watford

Lloyds

Watford, GB
Base: £30,609 rising to £31,809 as of april 2,026;...
Hybrid
Hybrid work style with office presence
Customer service for car delivery
Managing driver and dealer communications
The successful candidate will be responsible for working within the Order and Delivery Team assisting in all areas of the department, providing excellent customer service, whilst managing the driver’s anticipation of waiting for their new car to be delivered by liaising with our dealers

Job Summary

  • The successful candidate will be responsible for working within the Order and Delivery Team assisting in all areas of the department, providing excellent customer service, whilst managing the driver’s anticipation of waiting for their new car to be delivered by liaising with our dealers.
  • We’re an award winning car leasing company who have been providing company car and tax efficient car benefit schemes since 2009 and are committed to driving down emissions by getting people into newer and more environmentally friendly cars.
  • We offer a wide-ranging benefits package including a generous pension contribution of up to 15%, an annual performance-related bonus, share schemes, 22 days’ holiday plus bank holidays, and wellbeing initiatives.

Matching Summary

The successful candidate will be responsible for working within the Order and Delivery Team assisting in all areas of the department, providing excellent customer service, whilst managing the driver’s anticipation of waiting for their new car to be delivered by liaising with our dealers.

Salary

Base: £30,609 rising to £31,809 as of April 2026; Bonus/Equity: Annual performance-related bonus and share schemes; Benefits: Pension up to 15%, wellbeing initiatives, 22 days holiday plus bank holidays

Skills & Requirements

Must-have

  • Hybrid work style with office presence
  • Customer service for car delivery
  • Managing driver and dealer communications
  • First contact resolution (FCR)
  • Handling complaints and difficult enquiries
  • Strong organisational and time management

Nice-to-have

  • Proactive communication approach
  • Inquisitive and improvement focused
  • Team collaboration and motivation
  • Conflict handling confidence
  • Flexible and adaptable to business needs

Key Requirements

  • Experience managing inbound and outbound interactions
  • Ability to exceed KPIs and SLAs
  • Excellent verbal and written communication skills
  • Experience resolving complaints at first contact
  • Full-time availability with hybrid work pattern

Work Rights

Not specified

Tailored Resume

Cover Letter