Customer Care Executive (contact Center)

AIG Group

Kuala Lumpur, Malaysia
Inbound phone calls
Emails, faxes, social media
Resolve customer's complaint
Provide exceptional service to customers via servicing channels ie inbound phone calls, emails, faxes, social media channels

Job Summary

  • Provide exceptional service to customers via servicing channels ie inbound phone calls, emails, faxes, social media channels.
  • Ensure retention of customers by discouraging cancellation and propose a solution that will suit customer's need.
  • At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you.

Matching Summary

Provide exceptional service to customers via servicing channels ie inbound phone calls, emails, faxes, social media channels.

Skills & Requirements

Must-have

  • inbound phone calls
  • emails, faxes, social media
  • resolve customer's complaint
  • first contact resolution
  • Document all customer contact
  • English and Bahasa Malaysia proficiency

Nice-to-have

  • proactive process improvement
  • customer retention
  • critical thinking
  • creative problem solver
  • team player with positive attitude
  • additional language/dialect knowledge

Key Requirements

  • Minimum high school or diploma holder
  • 2 years + contact centre experience
  • Proficient in relevant computer applications
  • Ability to adapt in a fast-paced working environment
  • Able to work staggered workhours

Work Rights

Not specified

Tailored Resume

Cover Letter