Full Time Guest Services Representative

Hendrick Toyota North Charleston

North Charleston, South Carolina, US
Guest services procedures
Answer incoming phone calls
Manage desk and phone logs
Ensures a friendly and receptive environment for guests and provides administrative functions of the sales department through accurate recording of customer traffic and production of reports with critical sales process metrics

Job Summary

  • Ensures a friendly and receptive environment for guests and provides administrative functions of the sales department through accurate recording of customer traffic and production of reports with critical sales process metrics.
  • Performs opening and closing Guest Services procedures, answers incoming phone calls courteously, and directs customers to the appropriate person or department.
  • Provides a warm, positive and happy environment for Guests, their children and fellow teammates, and helps maintain a clean and comfortable environment.

Matching Summary

Ensures a friendly and receptive environment for guests and provides administrative functions of the sales department through accurate recording of customer traffic and production of reports with critical sales process metrics.

Skills & Requirements

Must-have

  • Guest Services procedures
  • Answer incoming phone calls
  • Manage desk and phone logs
  • Track incoming calls
  • Communicate with management
  • Maintain clean work area

Nice-to-have

  • Positive and happy environment
  • Servant Leadership
  • Teamwork through Trust & Respect
  • Commitment to Customer Enthusiasm

Key Requirements

  • High School Diploma
  • Up to 3 years of experience
  • Previous customer service experience
  • Intermediate Microsoft Office skills
  • Ability to learn Dealership Management System

Work Rights

Not specified

Tailored Resume

Cover Letter