Customer Service Advisor

Hastings Direct

Leicester, United Kingdom
Base: £26,230 starting; bonus/equity: up to 5% ann...
Hybrid
37.5 hours per week including weekends
12-week face-to-face training programme
Effective verbal and written communication skills
The role serves as the first point of contact for customers via telephony and digital channels to assist with inquiries and policy adjustments

Job Summary

  • The role serves as the first point of contact for customers via telephony and digital channels to assist with inquiries and policy adjustments.
  • Candidates undergo a comprehensive 12-week in-office training programme covering core learning and customer service journeys before transitioning to hybrid work.
  • The position offers a starting salary of £26,230 with progression up to £29,500, plus benefits including a pension match up to 10% and 25 days holiday.

Matching Summary

Match Score: 85

The role serves as the first point of contact for customers via telephony and digital channels to assist with inquiries and policy adjustments.

Salary

Base: £26,230 starting; Bonus/Equity: Up to 5% annual discretionary bonus; Benefits: Pension match up to 10%, 25 days holiday, tech scheme

Skills & Requirements

Must-have

  • 37.5 hours per week including weekends
  • 12-week face-to-face training programme
  • Effective verbal and written communication skills

Nice-to-have

  • Self-motivated with focus on customer outcomes
  • Flexible and resilient through change
  • Comfortable navigating multiple IT systems

Key Requirements

  • No specific degree or certification mentioned
  • Must be available for weekend shifts
  • Must attend in-person interviews at Leicester office

Work Rights

Not specified

Tailored Resume

Cover Letter