Design Within Reach is seeking a Customer Experience Specialist to enhance and maintain long-term relationships with key accounts. The ideal candidate will have substantial experience in customer service, sales, or direct commercial customer contact, particularly in the manufacturing or service sectors
Job Summary
Responsible for cultivating and promoting the long-term customer partnership with key accounts, managing dealer and direct contract business activities from order specification to service.
Acts as a key contact and project liaison, facilitating compliance with contractual requirements and generating reports for customer needs.
Develops and promotes valued relationships with the dealer network, maintains accurate records, and proposes ideas for work-flow process improvements.
Matching Summary
Match Score: 85
Design Within Reach is seeking a Customer Experience Specialist to enhance and maintain long-term relationships with key accounts. The ideal candidate will have substantial experience in customer service, sales, or direct commercial customer contact, particularly in the manufacturing or service sectors.
Skills & Requirements
Must-have
Customer partnership cultivation
Dealer and direct contract business management
Cross-functional area consultation
Contractual compliance
Project solution development
Nice-to-have
Continuous improvement initiatives
Mentoring team members
Customer experience training delivery
Key Requirements
6-7 years' experience in customer service, sales, or commercial customer contact
Experience with sales operations or contract furniture industry
Demonstrated experience with business systems and technology