Customer Support Specialist Iii

Exact Sciences Corporation

Tokyo, Japan
Base: 5,000,000 jpy - 8,300,000 jpy; bonus/equity:...
On-site
Account setup and onboarding guidance
Technical issue support
Order lifecycle management
Exact Sciences Corporation is seeking a Customer Support Specialist III in Tokyo, Japan, to enhance its cancer screening portfolio by providing comprehensive support to healthcare providers and ensuring efficient order processing. The ideal candidate will have at least three years of customer service experience, fluency in Japanese and sufficient English skills, along with a passion for improving operational processes

Job Summary

  • The Customer Support Specialist III will be responsible for a wide range of operations of screening portfolio within Japan, including account setup, technical issue support, and managing the entire order lifecycle.
  • This role will help build the best infrastructure for the local business model to provide the best-in-class customer experience and ensure seamless operation of the system.
  • Exact Sciences is committed to providing a purpose-driven career, an inclusive culture, and robust benefits to support your life while you're working to help others.

Matching Summary

Match Score: 85

Exact Sciences Corporation is seeking a Customer Support Specialist III in Tokyo, Japan, to enhance its cancer screening portfolio by providing comprehensive support to healthcare providers and ensuring efficient order processing. The ideal candidate will have at least three years of customer service experience, fluency in Japanese and sufficient English skills, along with a passion for improving operational processes.

Salary

Base: 5,000,000 JPY - 8,300,000 JPY; Bonus/Equity: Eligible for a bonus; Benefits: Comprehensive employee benefits package

Skills & Requirements

Must-have

  • Account setup and onboarding guidance
  • Technical issue support
  • Order lifecycle management
  • Frontline phone/email inquiry handling
  • Sales and customer data management
  • Billing support and invoicing follow-up

Nice-to-have

  • Building best infrastructure for local business
  • Providing best-in-class customer experience
  • Supporting training for staff and partners
  • Ensuring seamless system operation
  • Intellectual curiosity and patient-centric approach

Key Requirements

  • Bachelor's degree or higher
  • 3 years of experience in Customer Service
  • Fluency in Japanese (native or N1 level)
  • Sufficient English capability for communication
  • Authorized to work in Japan

Work Rights

Authorized to work in Japan

Tailored Resume

Cover Letter