Customer Care Champion - Weekend Lates

OTIS ELEVATOR COMPANY

Leicester, United Kingdom
Excellent written and verbal communication skills
Ability to work under pressure
Team-player with customer service passion
This role acts as the primary interface between internal technicians, managers, and external customers within the Otisline Contact Centre

Job Summary

  • This role acts as the primary interface between internal technicians, managers, and external customers within the Otisline Contact Centre.
  • The position involves managing inbound/outbound calls, dispatching work orders, handling alarm procedures, and logging reports on the CRM system.
  • Otis offers intensive training in technology, processes, and soft skills, along with opportunities for career growth and an Employee Scholar Program.

Matching Summary

This role acts as the primary interface between internal technicians, managers, and external customers within the Otisline Contact Centre.

Skills & Requirements

Must-have

  • Excellent written and verbal communication skills
  • Ability to work under pressure
  • Team-player with customer service passion

Nice-to-have

  • Flexibility to upskill into other areas
  • Interest in technology and processes
  • Willingness to exchange ideas with colleagues

Key Requirements

  • Passion for excellent customer service
  • Strong communication skills required
  • Availability for weekend shifts (Sat/Sun 16:00-22:00)

Work Rights

Not specified

Tailored Resume

Cover Letter