Customer Service Representative

Gerber Collision & Glass

Rockford, US
Base: $16 - $20 + ; bonus/equity: not specified; b...
Exceptional customer experience
Manage customer relationships
Administrative support
The CSR is responsible for providing an exceptional customer experience

Job Summary

  • The CSR is responsible for providing an exceptional customer experience.
  • Ensure consistent execution of WOW (Wow Operating Way) plan.
  • Gerber offers comprehensive benefits including PTO, paid parental leave, and medical insurance effective Day 1.

Matching Summary

The CSR is responsible for providing an exceptional customer experience.

Salary

Base: $16 - $20+; Bonus/Equity: Not specified; Benefits: PTO, Paid Parental Leave, Medical, Dental, Vision, 401(k) with match, Short-Term Disability, Life Insurance, Continuing Education, Safety Glasses, Uniform Stipend, Daily Pay option

Skills & Requirements

Must-have

  • Exceptional customer experience
  • Manage customer relationships
  • Administrative support
  • Schedule vehicle repair appointments
  • Retrieve insurance assignments
  • Repair authorization documentation
  • Record communication using CCC One

Nice-to-have

  • Fast-paced environment multitasking
  • Strong attention to detail
  • Good oral and written communication
  • Strong sales drive

Key Requirements

  • High School Diploma or GED
  • Minimum 1 year similar role experience
  • Valid driver’s license

Work Rights

Not specified

Tailored Resume

Cover Letter