Citi Handlowy is seeking a Testing Senior Manager to oversee IVR testing strategies, ensuring quality and compliance across multiple platforms. The ideal candidate will have extensive project management experience, proficiency in testing methodologies, and strong leadership skills in both English and Spanish
Matching Summary
Match Score: 85
Citi Handlowy is seeking a Testing Senior Manager to oversee IVR testing strategies, ensuring quality and compliance across multiple platforms. The ideal candidate will have extensive project management experience, proficiency in testing methodologies, and strong leadership skills in both English and Spanish.
Skills & Requirements
Must-have
IVR testing experience
Test management tools Jira Zephyr
Spanish and English proficiency
Cross-functional team leadership
SDLC Agile methodology knowledge
Nice-to-have
AI knowledge in IVR systems
Speech analytics tools expertise
Digital self-service optimization
Cyara or HP ALM familiarity
Cloud-based IVR platforms
Key Requirements
6-10 years project management experience
Bachelor's degree preferred
Proficient in Spanish and English
In-depth understanding of SDLC processes
Proven leadership of large scale transformational change