Manager, Customer Success - Tax

Thomson Reuters

Base: $147,000 - $273,000 usd; bonus/equity: targe...
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5+ years in saas customer success
2+ years people management experience
Drive customer retention and adoption
** Thomson Reuters is seeking a Manager of Customer Success to lead a team focused on enhancing customer satisfaction, retention, and adoption within their tax solutions segment. The ideal candidate will have extensive experience in customer success within a SaaS environment, showcasing strong leadership, strategic vision, and data-driven decision-making skills. **

Job Summary

  • This role leads a team responsible for driving adoption, satisfaction, and retention across high-value and growth customer segments.
  • The company offers a hybrid work model with flexibility to work from anywhere for up to 8 weeks per year.
  • Employees receive comprehensive benefits including mental health days, tuition reimbursement, and access to an Employee Stock Purchase Plan.

Matching Summary

Match Score: 75

** Thomson Reuters is seeking a Manager of Customer Success to lead a team focused on enhancing customer satisfaction, retention, and adoption within their tax solutions segment. The ideal candidate will have extensive experience in customer success within a SaaS environment, showcasing strong leadership, strategic vision, and data-driven decision-making skills. **

Salary

Base: $147,000 - $273,000 USD; Bonus/Equity: Target sales incentive included; Benefits: Comprehensive health, dental, vision, 401k match, and wellness programs

Skills & Requirements

Must-have

  • 5+ years in SaaS Customer Success
  • 2+ years people management experience
  • Drive customer retention and adoption
  • CRM and Customer Success platform proficiency
  • Strategic success planning for segments

Nice-to-have

  • Inspirational leadership style
  • Data-driven decision making
  • Cross-functional collaboration skills
  • Process optimization mindset
  • Culture of customer advocacy

Key Requirements

  • Bachelor's degree in Business or related field
  • 5+ years Customer Success or Account Management in SaaS
  • 2+ years leading Customer Success teams
  • Proven track record of retention and team performance

Work Rights

Not specified

Tailored Resume

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