Client Relationship Analyst - Customer Assistance Prog

City of Austin

Austin, TX, USA
Base: $26.86 - $32.43 ph; bonus/equity: not specif...
Client relationship management
Customer assistance programs
Account management
The City of Austin is a vibrant community dedicated to shaping one of the nation's most dynamic and innovative cities, grounding efforts in Empathy, Ethics, Excellence, Engagement, and Equity

Job Summary

  • The City of Austin is a vibrant community dedicated to shaping one of the nation's most dynamic and innovative cities, grounding efforts in Empathy, Ethics, Excellence, Engagement, and Equity.
  • This role plans, manages, and coordinates client relationship activities for low to moderate income customers of COA Utilities, providing direct expertise and services to ensure efficient use of utility services.
  • The City of Austin offers competitive benefits including generous leave, work-life balance programs, extensive benefits, retirement security, and career growth opportunities.

Matching Summary

The City of Austin is a vibrant community dedicated to shaping one of the nation's most dynamic and innovative cities, grounding efforts in Empathy, Ethics, Excellence, Engagement, and Equity.

Salary

Base: $26.86 - $32.43 per hour; Bonus/Equity: Not specified; Benefits: Low-cost medical, dental, vision, paid leave time, competitive retirement plan

Skills & Requirements

Must-have

  • Client relationship management
  • Customer assistance programs
  • Account management
  • Payment arrangements
  • Energy and water saving resources

Nice-to-have

  • Social work experience
  • Public speaking skills
  • Customer service excellence
  • Collaboration with community agencies

Key Requirements

  • Bachelor's degree or 4 years experience
  • 3 years related experience
  • Smith Driver Certification
  • Ability to travel to multiple work locations

Work Rights

Not specified

Tailored Resume

Cover Letter