It Service Desk Analyst

Bloomberg LP

New York, US
Base: $70,000 - usd annual; bonus/equity: not spec...
On-site
Windows and mac os support
Incident management workflows
Sla adherence and csat focus
The role delivers excellent employee-centered technology support to improve how people work through responsive service

Job Summary

  • The role delivers excellent employee-centered technology support to improve how people work through responsive service.
  • You will partner with Service Specialists and Desktop Technicians as the primary point of contact for all internal technical requests.
  • The company offers one of the most comprehensive benefits plans including medical, dental, vision, 401(k) match, and wellness programs.

Matching Summary

The role delivers excellent employee-centered technology support to improve how people work through responsive service.

Salary

Base: $70,000 - USD Annual; Bonus/Equity: Not specified; Benefits: Comprehensive plan including medical, dental, vision, 401(k) +match

Skills & Requirements

Must-have

  • Windows and Mac OS support
  • Incident management workflows
  • SLA adherence and CSAT focus
  • Ticket categorization and documentation
  • AD, SCCM, Citrix, O365 usage

Nice-to-have

  • Python or PowerShell scripting
  • Cisco and AV support knowledge
  • Slack and Miro familiarity
  • Strong problem-solving skills
  • Global fast-paced environment experience

Key Requirements

  • CompTIA A+ certification preferred
  • ITIL v4 Foundation certification preferred
  • Degree in Computer Science or related field
  • Experience with global IT support environments

Work Rights

Not specified

Tailored Resume

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