1 Year Contract Customer Service Officer, Live Chat (Insurance) (Up to $4,000) #NJE

RECRUIT EXPRESS PTE LTD

Islandwide, Singapore
Base: up to $4,000; bonus/equity: not specified; b...
Handle customer enquiries via phone
Resolve complaints at first touchpoint
Maintain accurate crm records
The role involves attending to customer and financial representative enquiries via phone and live chat professionally

Job Summary

  • The role involves attending to customer and financial representative enquiries via phone and live chat professionally.
  • Employees are expected to resolve complaints and issues at the first touchpoint wherever possible.
  • The position requires maintaining accurate records of interactions in the CRM system and ensuring timely follow-up.

Matching Summary

Match Score: 75

The role involves attending to customer and financial representative enquiries via phone and live chat professionally.

Salary

Base: Up to $4,000; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Handle customer enquiries via phone
  • Resolve complaints at first touchpoint
  • Maintain accurate CRM records

Nice-to-have

  • Assess appeals and provide recommendations
  • Support duties during peak periods
  • Prompt professional communication skills

Key Requirements

  • 1 Year Contract duration
  • Up to $4,000 salary range

Work Rights

Not specified

Tailored Resume

Cover Letter