Digital Customer Success Program Manager

Workday

Atlanta, Georgia, USA
Base: $95,200 - $160,700 usd depending on location...
Hybrid (at least 50% in-office time each quarter)
5+ years program management experience
Cross-functional coordination across departments
Governance and operating model design
Workday is seeking a Digital Customer Success Program Manager to lead initiatives that enhance digital customer engagement and success. This role requires a blend of technical skills and cross-functional coordination, aimed at improving customer retention and satisfaction in a fast-paced environment

Job Summary

  • The role involves shaping how Workday scales its customer success programs globally by owning initiatives across digital customer success areas.
  • You will serve as a capability owner ensuring digital touchpoints support retention objectives while facilitating the Digital CS Council for field alignment.
  • Workday offers a flexible work approach requiring at least half time in-office or with customers, combined with competitive compensation including bonus and stock grants.

Matching Summary

Match Score: 85

Workday is seeking a Digital Customer Success Program Manager to lead initiatives that enhance digital customer engagement and success. This role requires a blend of technical skills and cross-functional coordination, aimed at improving customer retention and satisfaction in a fast-paced environment.

Salary

Base: $95,200 - $160,700 USD depending on location; Bonus/Equity: Eligible for Workday Bonus Plan and annual refresh stock grants; Benefits: Comprehensive benefits package available

Skills & Requirements

Must-have

  • 5+ years program management experience
  • Cross-functional coordination across departments
  • Governance and operating model design
  • Meeting design and facilitation skills
  • Solution planning and business process improvement
  • Customer success platform knowledge

Nice-to-have

  • Adaptability in ambiguous fast-paced environments
  • Analytical problem-solving with interpersonal skills
  • Project management certification preferred
  • Experience in enterprise software industry
  • Vision-driven approach to future of customer success

Key Requirements

  • 5+ years experience in program management or customer success operations
  • Experience translating business needs into roadmaps and delivery plans
  • Project management certification (PMP, Agile, SAFe) preferred
  • Knowledge of Customer Success platforms like Gainsight and Planhat

Work Rights

Not specified

Tailored Resume

Cover Letter