This is a field-based/mobile role supporting Post Office Branch hardware break-fix/swap activities and occasional Branch Change Requests across a specific geographical area
Job Summary
This is a field-based/mobile role supporting Post Office Branch hardware break-fix/swap activities and occasional Branch Change Requests across a specific geographical area.
Work activities will be assigned daily to engineers by a Central Dispatch Team based on criticality, service level & location, with engineers being responsible for punctual attendance at the allocated Branch locations for resolution within agreed service levels.
DXC Technology is committed to building diverse, inclusive teams and offers reasonable adjustments throughout the hiring process.
Matching Summary
This is a field-based/mobile role supporting Post Office Branch hardware break-fix/swap activities and occasional Branch Change Requests across a specific geographical area.
Skills & Requirements
Must-have
Device and connectivity troubleshooting
Device imaging and configuring
Device swap outs and connectivity cabling
Device installs, moves, decommissions
Proactive maintenance, user familiarization
Smart hands and eyes
SLA focused and familiar with call management
Nice-to-have
Good customer-focus & communication skills
Awareness of Payment Card Industry (PCI) compliance
Key Requirements
Previous experience in a similar role
Familiarity with Point of Sale devices
Familiarity with Cielo and Microsoft tablets, Lenovo / Dell Desktops and Laptops, KVM switches, Routers
Knowledge of Windows operating system
Knowledge of peripherals and their maintenance
Proven troubleshooting skills
Clean & valid manual UK Driving License is essential