[remote] Customer Success Manager

Convoso

Woodland Hills, CA, United States
Base: $75,000 - $90,000; bonus/equity: stock optio...
Hybrid (remote with occasional travel)
5+ years customer success experience
Saas environment background
Crm/cs platform familiarity
Convoso is seeking a Customer Success Manager to empower clients in achieving their business goals using their AI-powered contact center platform. The ideal candidate will have at least 5 years of experience in customer success within a SaaS environment and will be responsible for driving customer retention and expansion

Job Summary

  • Convoso is a leading AI-powered contact center platform purpose-built for revenue teams that empowers customers to succeed, scale, and thrive.
  • The role involves owning customer outcomes, driving retention and expansion, and delivering strategic guidance based on deep knowledge of contact center best practices.
  • Employees receive competitive compensation including stock options, fully covered medical premiums, and unique perks like a birthday off and monthly gym reimbursement.

Matching Summary

Match Score: 85

Convoso is seeking a Customer Success Manager to empower clients in achieving their business goals using their AI-powered contact center platform. The ideal candidate will have at least 5 years of experience in customer success within a SaaS environment and will be responsible for driving customer retention and expansion.

Salary

Base: $75,000 - $90,000; Bonus/Equity: Stock options included; Benefits: Generous 401k match and full health coverage

Skills & Requirements

Must-have

  • 5+ years Customer Success experience
  • SaaS environment background
  • CRM/CS platform familiarity
  • Book of business management
  • Retention and expansion drive

Nice-to-have

  • Contact center or telephony experience
  • Performance marketing experience
  • Proactive self-driven mindset
  • Strong presentation skills
  • Cross-functional collaboration

Key Requirements

  • 5+ years Customer Success experience in SaaS
  • Familiarity with Vitally, Totango, or Gainsight
  • Willingness to travel 1-2 times per quarter

Work Rights

Must be resident of specific US states (AL, AZ, CA, CO, CT, FL, GA, IL, IN, KY, MA, MI, NC, NJ, NV, NY, OH, PA, SC, TX, UT, VA)

Tailored Resume

Cover Letter