The Agent, Non-Gaming Reservations is tasked with providing professional and swift service to guests and facilities at the property in an informed and timely manner, ensuring guest expectations are met and adhering to established Forbes standards
Job Summary
The Agent, Non-Gaming Reservations is tasked with providing professional and swift service to guests and facilities at the property in an informed and timely manner, ensuring guest expectations are met and adhering to established Forbes standards.
Primary responsibilities include managing a high volume of calls/emails, resolving guest complaints, maintaining product knowledge of all hotel services and facilities, and contributing to revenue maximization through upselling.
The role requires advanced knowledge of hospitality applications, excellent interpersonal and communication skills, and the ability to work efficiently in a fast-paced, team-oriented environment.
Matching Summary
The Agent, Non-Gaming Reservations is tasked with providing professional and swift service to guests and facilities at the property in an informed and timely manner, ensuring guest expectations are met and adhering to established Forbes standards.