Spanish Bilingual Call Center Supervisor

TransPerfect Translations International Inc

Do, ,
On-site
Oversee day-to-day activities
Maintain high productivity and quality standards
Provide training on systems and processes
TransPerfect Translations International Inc is seeking a Spanish Bilingual Call Center Supervisor to oversee the daily operations of their interpreter team while ensuring high standards of customer service and productivity. The ideal candidate should possess supervisory experience, bilingual communication skills, and a background in interpretation or call center environments

Job Summary

  • The Spanish Bilingual Call Center Supervisor is responsible for overseeing the day-to-day activities of their team and ensuring they are performing job tasks, including spoken language interpretation services, in accordance with TransPerfect Connect standards of practice.
  • They are responsible for providing training on systems and processes during initial hire and follow-up training in the areas of, but not limited to, system operation, communication, customer service, interpreter technique, and discipline training.
  • TransPerfect Connect is the world's leading provider of remote interpreting solutions, including over-the-phone interpretation (OPI), video remote interpretation, multilingual email and chat support, business process outsourcing, and global call center services.

Matching Summary

Match Score: 85

TransPerfect Translations International Inc is seeking a Spanish Bilingual Call Center Supervisor to oversee the daily operations of their interpreter team while ensuring high standards of customer service and productivity. The ideal candidate should possess supervisory experience, bilingual communication skills, and a background in interpretation or call center environments.

Skills & Requirements

Must-have

  • Oversee day-to-day activities
  • Maintain high productivity and quality standards
  • Provide training on systems and processes
  • Ensure team meets key performance indicators
  • Interact with cross-functional support groups
  • Maintain familiarity with center systems and equipment

Nice-to-have

  • Motivate and develop staff
  • Act professionally with appearance and conduct

Key Requirements

  • Bachelor’s degree preferred or a minimum of 2 years’ interpretation operations experience
  • Minimum of 2 years’ interpretation experience required
  • Previous supervisory experience preferred
  • Excellent communication (written and verbal) skills in English and Spanish
  • Proficient in MS Office products

Work Rights

Not specified

Tailored Resume

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