Desktop Support Technician

University of Arkansas, Fayetteville

Fayetteville, Arkansas, US
Base: $43,923; bonus/equity: not specified; benefi...
Fully remote
Windows and mac operating systems
Customer service skills
Communication skills
The Desktop Support Technician is responsible for supporting and maintaining technology equipment and software and fulfilling support requests as submitted by end users

Job Summary

  • The Desktop Support Technician is responsible for supporting and maintaining technology equipment and software and fulfilling support requests as submitted by end users.
  • The University of Arkansas offers a vibrant work environment and a workplace culture that promotes a healthy work-life balance, with a comprehensive benefits package.
  • This position involves performing installs, configurations, and updates to computer operating systems and software on University owned IT hardware, and functioning as tier-2 support.

Matching Summary

The Desktop Support Technician is responsible for supporting and maintaining technology equipment and software and fulfilling support requests as submitted by end users.

Salary

Base: $43,923; Bonus/Equity: Not specified; Benefits: Yes

Skills & Requirements

Must-have

  • Windows and Mac operating systems
  • Customer service skills
  • Communication skills
  • Troubleshooting hardware and software

Nice-to-have

  • Networking essentials
  • Audio/video systems
  • Remote support experience
  • TCP/IP model understanding

Key Requirements

  • Bachelor's degree or technical training
  • 2+ years of computer support experience
  • Experience supporting Windows and Mac
  • Experience with endpoint management software

Work Rights

Proof of legal authority to work

Tailored Resume

Cover Letter