Sr Associate Technical Support Engineer-paradox

Workday

Troubleshoot account configurations, apis, job feeds, databases
Reproduce production issues and communicate workarounds
Write and execute sql queries for data investigation
We’re obsessed with making hard work pay off, for our people, our customers, and the world around us

Job Summary

  • We’re obsessed with making hard work pay off, for our people, our customers, and the world around us.
  • Our culture is rooted in integrity, empathy, and shared enthusiasm.
  • We are looking for someone who has a creative approach and is eager to learn, support their colleagues, and have fun.

Matching Summary

We’re obsessed with making hard work pay off, for our people, our customers, and the world around us.

Skills & Requirements

Must-have

  • Troubleshoot account configurations, APIs, Job Feeds, databases
  • Reproduce production issues and communicate workarounds
  • Write and execute SQL queries for data investigation
  • Configure client SSO, sFTP, and SSH security protocols
  • Partner with Product Managers and Development
  • Triage service requests via support cases
  • Maintain internal Technical Documentation

Nice-to-have

  • Creative approach and eager to learn
  • Support colleagues and have fun
  • Sun-drenched optimism and drive
  • Courageous collaborators
  • Curious minds

Key Requirements

  • Bachelor’s degree in Computer Science, IT, or related field (or equivalent experience)
  • 2+ years in technical support
  • 1+ years of experience validating XML, JSON, and CSV formats
  • 1+ years of experience with JIRA, Microsoft Office, and Visual Studio Code
  • 1+ years of experience focusing on data-driven decision-making

Work Rights

Not specified

Tailored Resume

Cover Letter