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SeatGeek is seeking an Engineering Manager for their SupportX team, which focuses on enhancing the fan support experience through innovative technology and AI. The ideal candidate should have extensive engineering and management experience, particularly in developing customer support tools.
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Job Summary
The role involves leading a team of backend, frontend, and applied AI engineers to build the future of fan support at SeatGeek.
Candidates must have a proven track record of shipping industry-leading UX that elevates high-stakes customer experiences.
The position offers competitive compensation including equity, discretionary bonuses, unlimited PTO, and up to $25k for family building services.
Matching Summary
Match Score: 75
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SeatGeek is seeking an Engineering Manager for their SupportX team, which focuses on enhancing the fan support experience through innovative technology and AI. The ideal candidate should have extensive engineering and management experience, particularly in developing customer support tools.
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Salary
Base: $171,000-$248,000 USD; Bonus/Equity: Equity stake eligible; Discretionary annual bonus based on performance; Benefits: Unlimited PTO, 401(k) matching, wellness stipends
Skills & Requirements
Must-have
5+ years as an engineer writing code
2+ years managing engineering teams
Backend Frontend and AI automation experience
Architecture review and technical vision ownership
Customer support tooling and workflow optimization
Nice-to-have
Experience in marketplace product organizations
AI agent optimization and LLM tooling knowledge
Custom support efficiency tool development
Lean team building and operational excellence
Cross-functional collaboration with product and design