Customer Success Manager - Open Coverage

Thomson Reuters

Base: $93,100 - $172,900 usd; bonus/equity: target...
Hybrid (2-3 days a week in the office)
1-3 years saas customer success experience
Portfolio management of customer accounts
Crm and customer success platform proficiency
Thomson Reuters is seeking a Customer Success Manager to oversee post-sale relationships for a portfolio of customers, ensuring product adoption, retention, and satisfaction. The ideal candidate will possess strong relationship-building skills and a customer-centric mindset, with at least 1-3 years of relevant experience in a SaaS environment

Job Summary

  • This role involves owning the post-sale relationship for a portfolio of customers to ensure measurable value and drive product adoption.
  • The position requires managing the end-to-end renewal process, identifying upsell opportunities, and collaborating with internal teams for seamless customer experiences.
  • Thomson Reuters offers a comprehensive benefits package including flexible vacation, mental health days, tuition reimbursement, and a hybrid work model.

Matching Summary

Match Score: 85

Thomson Reuters is seeking a Customer Success Manager to oversee post-sale relationships for a portfolio of customers, ensuring product adoption, retention, and satisfaction. The ideal candidate will possess strong relationship-building skills and a customer-centric mindset, with at least 1-3 years of relevant experience in a SaaS environment.

Salary

Base: $93,100 - $172,900 USD; Bonus/Equity: Target sales incentive included; Benefits: Comprehensive health, dental, vision, 401k match, and wellness programs

Skills & Requirements

Must-have

  • 1-3 years SaaS Customer Success experience
  • Portfolio management of customer accounts
  • CRM and Customer Success platform proficiency
  • Data-driven decision making for engagement
  • Renewal forecasting and contract execution

Nice-to-have

  • Strong relationship building and empathy
  • Strategic thinking and big picture alignment
  • Adaptable to open coverage territory changes
  • Collaborative leadership and cross-functional work
  • Passion for justice and transparency mission

Key Requirements

  • Bachelor's degree in Business, Marketing, or related field
  • 1-3 years experience in Customer Success or Account Management within SaaS
  • US location eligibility for compensation range disclosure

Work Rights

Not specified

Tailored Resume

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