The Research and Adjustments Representative II role is responsible for processing payments, extensive account research and completing maintenance on delinquent and/or charged off Business Lending, Deposit and Consumer Vehicle Lending products
Job Summary
The Research and Adjustments Representative II role is responsible for processing payments, extensive account research and completing maintenance on delinquent and/or charged off Business Lending, Deposit and Consumer Vehicle Lending products.
This role requires advanced account review and problem solving skills, with primary responsibilities including loss mitigation of delinquent or charged accounts.
Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.
Matching Summary
The Research and Adjustments Representative II role is responsible for processing payments, extensive account research and completing maintenance on delinquent and/or charged off Business Lending, Deposit and Consumer Vehicle Lending products.
Skills & Requirements
Must-have
Processing payments and account maintenance
Extensive account research
Loss mitigation of delinquent accounts
Navigating computerized data entry systems
Understanding account terms and regulatory requirements
Adhering to operational and financial controls
Nice-to-have
Self-motivated and goal oriented
Adapt quickly to changes
Independent thinker
Handle multiple tasks concurrently
Work within a team environment
Critical thinking and sound judgment
Key Requirements
High School Diploma / GED / Secondary School or equivalent
College degree or commensurate work experience preferred