Manager Service Delivery - Customer Contact Centre

VicRoads

Wendouree, Victoria, Australia
Base: $128,555 - $147,000; bonus/equity: opportuni...
Operational excellence
Digital transformation
Leadership and people development
Oversee daily operations to ensure efficient service delivery while meeting KPIs and compliance requirements

Job Summary

  • Oversee daily operations to ensure efficient service delivery while meeting KPIs and compliance requirements.
  • Mentor and develop people leaders, creating an engaging and high-performing workplace that attracts and retains top talent.
  • Competitive salary and benefits, including opportunities to earn a bonus, salary packaging, Fitness Passport & discounts to hundreds of retailers.

Matching Summary

Oversee daily operations to ensure efficient service delivery while meeting KPIs and compliance requirements.

Salary

Base: $128,555 - $147,000; Bonus/Equity: Opportunities to earn a bonus; Benefits: Salary packaging, Fitness Passport & discounts to hundreds of retailers, 16 weeks paid parental leave

Skills & Requirements

Must-have

  • Operational Excellence
  • Digital Transformation
  • Leadership and People Development
  • Employee Engagement Strategies
  • Stakeholder Relationship Management

Nice-to-have

  • Fostering a diverse and inclusive workplace
  • Driving continuous improvement culture
  • Innovative customer-focused solutions
  • Clever thinking and collaboration

Key Requirements

  • Degree in Business or Operations Management
  • Significant experience in large operational and customer service environment
  • Proven track record in contact centre leadership roles
  • Experience within government or public sector
  • Skills in transformational change and strategic planning

Work Rights

Must be predominantly located in Australia

Tailored Resume

Cover Letter