R_1475933 Customer Experience Associate (mandarin Language Skills An Asset)

TD Bank

Surrey, British Columbia, Canada
Base: $22.50 - $28.33 cad; bonus/equity: not speci...
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Customer service transactions
Banking solutions advice
Financial transaction processing
** TD Bank is seeking a Customer Experience Associate in Surrey, British Columbia, who will be responsible for processing financial transactions, understanding customer needs, and providing excellent service. The role emphasizes building relationships with customers and achieving business objectives while ensuring a positive customer experience. **

Job Summary

  • At TD Canada Trust, we are the frontline of TD Bank, striving to build deep and long-lasting relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions.
  • In this role, you will process financial transactions, understand and determine customer needs to recommend solutions, respond and resolve customer concerns, and achieve assigned goals by promoting banking solutions.
  • TD is committed to providing fair and equitable compensation opportunities to all colleagues, with growth opportunities and skill development being defining features of the colleague experience.

Matching Summary

Match Score: 75

** TD Bank is seeking a Customer Experience Associate in Surrey, British Columbia, who will be responsible for processing financial transactions, understanding customer needs, and providing excellent service. The role emphasizes building relationships with customers and achieving business objectives while ensuring a positive customer experience. **

Salary

Base: $22.50 - $28.33 CAD; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Customer service transactions
  • Banking solutions advice
  • Financial transaction processing
  • Customer needs determination
  • MS Office proficiency

Nice-to-have

  • Mandarin language skills
  • Positive work environment promotion
  • Team effectiveness building
  • Operational improvement recommendations

Key Requirements

  • High School diploma and/or 1+ years of relevant experience
  • Undergraduate degree or equivalent is an asset
  • Strong administration, organizational, planning and time management skills
  • Hands on knowledge of using MS Office (Word, Excel, and Outlook) and internet
  • Go-getter who can exercise initiative and be accurate and detail oriented

Work Rights

Not specified

Tailored Resume

Cover Letter