Job Summary

• The role involves real-time monitoring of the dialler function's performance to identify anomalies against targets and escalate issues.
• Candidates will manage internal helpdesk queries via JIRA, ensuring all tasks are resolved within defined Service Level Agreements.
• The position requires producing intraday and daily analyses of hourly performance, volume, and operational metrics to support business divisions.

Matching Summary

Skills & Requirements

Key Requirements

• Proven ability to troubleshoot using defined processes
• High level of verbal and written communication skills
• Competent use of Microsoft Office applications

Work Rights