Guest Services Ambassador

JLL

Derby, GBR
Hybrid
Front of house experience
Service excellence
Customer centric approach
The role of a Guest Services Ambassador is to provide the highest levels of client and visitor care, ensuring a seamless visitor experience and attending to all reception duties

Job Summary

  • The role of a Guest Services Ambassador is to provide the highest levels of client and visitor care, ensuring a seamless visitor experience and attending to all reception duties.
  • This position requires a customer-centric approach, anticipating needs and living the CX Vision to create exceptional, memorable experiences for colleagues and customers.
  • Key responsibilities include providing service excellence, hosting reception areas, offering information services with a concierge approach, and ensuring spaces are immaculate.

Matching Summary

The role of a Guest Services Ambassador is to provide the highest levels of client and visitor care, ensuring a seamless visitor experience and attending to all reception duties.

Skills & Requirements

Must-have

  • Front of House experience
  • Service excellence
  • Customer centric approach
  • Professional telephone etiquette
  • MS Office proficiency

Nice-to-have

  • Positive can-do attitude
  • Team player and supporter
  • Empathy and practical skills
  • Discreet and personalised service

Key Requirements

  • At least 1 year of Front of House experience
  • Computer literate including MS office
  • Ability to use own initiative

Work Rights

Not specified

Tailored Resume

Cover Letter