Director, Client Success

ADP

Pacific Northwest, United States
Base: usd $98,000.00 - usd $198,800.00 / year; bon...
Remote
5+ years leading people directly or indirectly
8+ years in client facing roles with leadership
Proven ability to manage time and prioritize deliverables
ADP is seeking a Director of Client Success for its HRO Comprehensive Services division in the Pacific Northwest, offering a 100% remote work opportunity. The role involves leading a team of Relationship Managers, focusing on client retention and success metrics while fostering a collaborative and inclusive team culture

Job Summary

  • This role involves leading a team of Relationship Managers to plan and execute strategies that drive client success and retention.
  • The company offers a culture of equity, inclusion, and belonging with benefits starting on Day 1 including medical, dental, vision, and matched retirement savings.
  • Candidates must demonstrate the ability to act as a coach, invest in associate development, and navigate a fast-paced environment while balancing multiple priorities.

Matching Summary

Match Score: 85

ADP is seeking a Director of Client Success for its HRO Comprehensive Services division in the Pacific Northwest, offering a 100% remote work opportunity. The role involves leading a team of Relationship Managers, focusing on client retention and success metrics while fostering a collaborative and inclusive team culture.

Salary

Base: USD $98,000.00 - USD $198,800.00 / Year; Bonus/Equity: May include bonus, equity or commissions; Benefits: Medical, Dental, Vision, Life Insurance, Matched Retirement Savings, Wellness Program, Short-and Long-Term Disability, Paid Volunteer Time Off

Skills & Requirements

Must-have

  • 5+ years leading people directly or indirectly
  • 8+ years in client facing roles with leadership
  • Proven ability to manage time and prioritize deliverables
  • Experience driving client retention and NPS metrics
  • Ability to present ideas clearly in person and writing

Nice-to-have

  • Strong collaborative culture and inclusive environment
  • Learning agility and critical thinking skills
  • Proficiency in Microsoft Office CPP or FPC certification
  • In-depth knowledge of ADP HR Payroll and Benefits policies
  • Prior leadership training experience

Key Requirements

  • 5+ years direct or indirect people leadership experience
  • 8+ years client facing experience with leadership preferred
  • College degree OR equivalent military/skills-based experience
  • Up to 20% local travel capability

Work Rights

Not specified

Tailored Resume

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